About Us

www.heated-towel-rails-warmers.co.uk  is a trading name of (Clayton Horsnell LTD)

We are an established company which is rapidly growing. The company runs along side a family business with over 40 years of experience in trade, retail and distribution in the plumbing and heating industry. Our product range and suppliers are from the best in the business and by using these suppliers we assure and maintain quality products to our customers.

Customer service is paramount to us and we pride ourselves on this very thing.  Sometime this can be difficult to achieve as first we are internet based and second we are reliant on 3rd parties such as courier companies.

Our prices are the most competitive and we can achieve great offers as we are established and internet based but obviously if you require more personal service please visit our show rooms.

E-mails will be responded to as soon as possible and are usually dealt with in 2/24 hours from receipt.  At busy times we may receive up to 1000 e-mails in any given day but all are looked personally and not automated and dealt with at the earliest time with short and prompt answers and information. 

Contact Us

Head Office (Not show Room)             

Clayton Horsnell LTD                           

This show room is used in conjunction with

CC Discount Heating LTD & Clayton Horsnell Ltd

as it is part of a family business :-

2 – 4 Harwich Road

Colchester

Essex

CO4 3BN

www.heated-towel-rails-warmers.co.uk

Email addresses

Trade & Retail inquires sales@tradeplumbing.co.uk   

Returns sales@tradeplumbing.co.uk  

Web promotions/suggestions/problems sales@tradeplumbing.co.uk

Advertising sales@tradeplumbing.co.uk  

PROBLEMS ORDERING ON LINE:-

Any ordering problems please contact support at

sales@tradeplumbing.co.uk

Normally most problems when ordering are Ad-aware popup blockers.

To solve this go to tools and internet options clear the cookies & history

as this solves 90% of order problems.

Some times you will have to disable your popup blocker or allow pop-ups

from our site. If you do have any problems or find faults on our website

please email sales@tradeplumbing.co.uk .

USEFUL NUMBERS

These Numbers are not available for ordering your products.

If you do require help on products email us first as some products are from other suppliers not listed as this changes from day to day when the website is updated.

They will be happy to help you with any queries regarding the installation & Technical questions only on their products:

BIASI UK Towel Rails & Boilers 01902 304304.

ULTRA GROUP Shower Help Line on 01282 428337.

ULTRA GROUP Tap & Traditional Rails Help Line on 01282 446789.

BIASI are one of the market leaders in the manufacture of: riva compact ,

combi boiler / combination boiler , towel rails , towel radiators , style 2000 radiators, concept plus radiators , tubular steel radiators

Please use e-mail & shopping cart to order your products

www.heated-towel-rails-warmers.co.uk is a trading name of Clayton Horsnell LTD

Company No: 5113922 VAT REG NO:839 6254 91